Residential and commercial, day or night
Burning smell, sparks, a dead building, water on a live panel. When it cannot wait until Tuesday, call us and talk to someone who can tell you what to do in the next sixty seconds.
If something is burning, sparking, smoking or shocking people right now, stop reading and call 801-808-9942. Everything below matters, but not more than getting a human on the phone who does this for a living. An emergency electrician on the line beats any web page.
An electrical emergency is different from every other kind of home trouble. A leak spreads slowly and a furnace failure is uncomfortable. An arcing conductor inside a wall cavity has no such patience. Heat builds, insulation fails, and a small electrical problem becomes an electrical fire in the time it takes to decide whether to bother anyone about it. Our answer is simple. Bother us. That call is free and we would rather talk you through a false alarm than get called after the fire department.
Silver Star Electric has answered these calls across Utah County since 2008. We are a local electrical contractor with our own trucks and our own people, so the person who picks up knows the valley, knows the housing stock, and can be moving toward you instead of routing your emergency to whoever bids lowest on the lead. Every emergency service call we run is staffed by our own skilled electricians rather than a subcontractor pool.
Call immediately, do not wait for morning
Urgent, and we will get to you fast, but the building is not on fire
Not an emergency, and we will not charge you like one
That last list matters as much as the first. Plenty of outfits treat every call as an emergency because the rate is higher. We will tell you honestly when what you have is not an electrical emergency, and we will book your urgent electrical issue at a normal appointment and a normal price.
You are not expected to fix anything. You are trying to make the situation smaller. Safety first, diagnosis second.
Kill power at the source if you can reach it safely. Shut off the affected circuit, or the main breaker if you cannot identify which one. Stand to the side of the panel, use one hand, and do not touch the enclosure if it is wet, hot or making noise.
Do not reset a breaker that tripped violently. If it dropped with a bang, a flash or a smell, leave it off. Resetting into a live fault is how a bad night gets worse.
Get people and pets away from the area. Especially anywhere someone felt a shock or where water and electricity have met.
Leave the water alone. Never stand in it to reach a panel or a disconnect, and never assume a flooded circuit is dead because the lights are off.
Never run a generator into a wall receptacle. Backfeeding energizes the utility line outside and can kill a lineman working to restore your neighborhood. Portable units connect to loads directly, or through a proper transfer switch we can install later.
If there is fire, smoke or an active arc, get out and call 911 first. Then call us. We will meet the fire crew and handle the electrical repair once the scene is safe.
Most residential electrical issues that get us called out at odd hours fall into a handful of patterns, and the electrician who shows up carries the parts for all of them.
Half a house dark with the utility still up almost always means an open neutral, a failed main lug or a damaged service conductor. We test at the meter, the main and the branch to find where the path broke.
A receptacle that scorched itself, a can light that cooked its wiring, a bathroom fan that seized and melted. We remove the failed component, inspect the conductors on both sides, and repair back to sound copper.
Nail strikes from a picture hanger, a rodent chewed run in a crawl space, or a splice buried in a wall by someone who never pulled a permit. Emergency electrical repairs on damaged wiring are half detective work and half careful repair.
Utah County wind takes down limbs and service drops every year, and power outages are part of life here. A sudden power outage is often followed by surge damage to electrical components you do not notice until something will not restart.
Sprinkler lines, water heaters, roof leaks and spring runoff all find panels and junction boxes. Energized equipment that got wet gets isolated, dried, evaluated and replaced where corrosion has already started.
Someone feels a tingle from the dryer or the sink. That is a grounding or bonding failure and it is not a maintenance item. An electrical shock in a home is a warning you get once.
Electrical problems in a business are never just an inconvenience. Downtime has a number attached, and we work like we know it.
A tripped hood circuit, a walk in cooler on a failing contactor, a dishwasher branch that keeps dropping during dinner service. We prioritize getting you through the shift, then come back for the permanent fix if the correct repair needs parts.
Lighting failures, a subpanel running hot, a UPS or server room circuit that dropped. We can isolate and restore the critical loads first while we sort the rest.
Three phase issues, motor starters, VFD faults, disconnects and feeder problems out along Geneva Road and the county's industrial corridors.
Common area lighting, gate operators, pump houses and units where a tenant reports a burning smell at nine at night. One number, documented electrical work, invoices that make sense.
Temporary power failures, damaged underground during excavation, and inspection corrections that have to clear before the crew comes back Monday.
We keep records of what we find on your building, so the second call is faster than the first and the pattern behind a repeat electrical failure becomes obvious.
Our emergency electrical service runs on the same standard as everything else we do.
You reach a person. They ask what you smell, what you hear, what is dark and what still has power. That triage tells us what to bring and how fast to move.
We coach you through immediate safety. Sometimes that is shutting a breaker. Sometimes it is leaving the building. You will know before you hang up.
We arrive with a stocked truck. Breakers, receptacles, connectors, lugs, wire and test gear, because a second trip in the middle of the night helps nobody.
We diagnose before we quote. Real electrical troubleshooting with meters and thermal readings, not a guess and a parts swap. You get the price before work begins, at night, on a weekend, every time.
We make it safe first, permanent second. If the correct repair needs a part nobody stocks at midnight, we isolate the hazard, restore what can be restored safely, and schedule the finish. We will always tell you which of the two you are getting.
We document it. What failed, why, what we did, and what we recommend next. If the underlying cause is an aging electrical system or a panel that is past its service life, you will hear it plainly from a professional electrician with no pressure attached.
An emergency call is a symptom. An emergency repair buys you the night, and the fixes below are what keep the rest of your electrical system out of trouble for good.
We are not an AC repair company, to be clear about it. But when the air conditioner is down because its disconnect, breaker or feeder failed, that side of it is ours and we will tell you quickly which trade you actually need.
We are based at 320 N 600 W in Pleasant Grove, which sits close to the middle of everything we cover.
Our own city first, from the older grid near the library and the downtown blocks to the newer streets on the west side, plus American Fork, Lehi, Highland, Alpine, Cedar Hills and Lindon. Think everything from a century old house near Lehi's Main Street to a five year old build off Timpanogos Highway.
Student rentals near campus, the older neighborhoods on both sides of State Street, the commercial strips, and the new construction filling in along the lakeshore in Vineyard. High density means our calls here are often multi unit, and we are comfortable working with owners and managers.
Springville, Mapleton, Spanish Fork, Salem, Payson, Santaquin, Elk Ridge and Woodland Hills. Longer drives, bigger lots, more outbuildings, and canyon wind that takes down service drops most winters.
Saratoga Springs and Eagle Mountain, where the housing grew faster than anything else in the state and long feeder runs to detached garages and shops are the norm.
Genola, Goshen, Cedar Fort, Fairfield, and the pockets at Benjamin, Lake Shore, West Mountain, Spring Lake, Elberta and Birdseye, plus the Utah County side of Draper and the cabins toward Sundance. Well pumps, irrigation panels and equipment that has been outdoors a long time.
Wherever you are in the county, tell the person on the phone your cross streets. It changes the answer we give you about timing, and we would rather be accurate than optimistic.
You talk to people who do this work, and the same crew that shows up at two in the afternoon is the one that shows up at two in the morning.
Veteran owned, family founded, and headquartered here rather than routing Utah County calls through a national center.
Master electricians on staff, code compliant work, and permits pulled when the job requires them.
Emergency, repair, remodel and new construction, so your electrical needs stay with people who already know your building.
You hear the number before we start, including after hours. Nobody likes a surprise invoice, least of all after a hard night.
An electrical repair service is judged on what happens after the crisis. A temporary fix gets a scheduled permanent one, and we tell you the difference between the two instead of letting you assume.
It depends on where you are and what else is active. Pleasant Grove, American Fork, Lindon and Orem are usually quickest from our shop. South county and the west side take longer. The person answering will give you a real window rather than a comfortable one.
After hours work carries a higher rate, which is standard across the trade. An urgent issue at nine at night and a live hazard at three in the morning are not the same call, and we will tell you which one you have. What is not standard is telling you the number up front, and that is what we do. If your situation can safely wait for regular hours, we will say so and save you the difference.
If your neighbors are dark too, it is the utility. If you are the only building without power, or the damage is on your side of the meter, it is us and you need an electrician rather than a utility crew. Not sure? Call and we will help you figure it out in about a minute.
Usually yes, and that is often the safest choice overnight. Leave it off, keep the load unplugged, and let us find the fault properly in daylight rather than resetting into it repeatedly.
Yes. Restaurants, retail, offices, shops and property management, scheduled around your hours when it is planned and immediately when it is not.
Then you get an honest answer, a clean bill of health on your electrical system, and a good night's sleep. That happens regularly and it is a fine outcome.
Burning smell, sparks, heat, shocks, or a building that went dark for no reason you can explain. We treat every one of them as a safety call until the meter says otherwise. Silver Star Electric provides emergency electrical repair services for homes and businesses across Utah County, with licensed electricians who answer, diagnose and repair.
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